Non existent customer service

I once again have to express my absolute disappointment with RCS.

In March I had an issue with my account due to difficulties reaching their consultants. Once I received a reply from them I see I got charged on my account for the call made to me to resolve the issue, the fee was charged against my account as a collection call. Now again I have been holding on the line for almost an 1 hour on 2 occasions trying to get through again. No luck. Guys your service is absolutely terrible and i am not happy. I am trying to get a settlement amount on my account. Time for a customer service overhaul, because it honestly seems you quick to call if I am late on a payment. But not so quick to pick up the phone or answer questions. Unfortunately once again i await your response.