nobody responds

i have a supa quick rcs account and I went under debt review the debt company has made 9 or 10 payments on this account the account has now been handed over to daly credit I have explained to them as well as emailed statements to ********** showing the payments on the account I have also emailed ********** to assist me I get no feedback from them and am constantly harassed and there is no solution been made to this I would like to carry on paying this account but they need to sort out the R10029.00 that has already been paid and I will carry on paying once this has been sorted out