No willing to disclose her full name

Dear RCS Game <br> <br> I have card number ***27 6726 which I have been trying to cancel since mid May 2015. I have email a letter [Email Removed] to request cancellation even today the account is still active. My biggest challenge is customer service. I called RCS centre on the 07/06/2015 from Bell Air Game and assisted by Zandi. She keeps me hold for almost 5 minutes saying she is confirming with adm whether the email was received. She then later said adm is not working today. She was very very rude and very interruptive. She did not want to assist me because she is not working with adm.<br> I asked her full name and she reported that RCS policy does not allow them to disclosed their full name to customer. She confirmed that she is Zandi ref 150085 that is enough.<br> Please explain to me which part of credit act that you use does not allow your consultant not to disclose full to the customer. <br> Poor service Zandi 150085<br> <br>