No Statements and reason charges on account

<p>Hi All, </p> <p> </p> <p>ihave an account with RCS for a Game Store card, i sat ont the phone with a consultant that could not explain why my credit availability was far less then its suppose to be, I then requested a Statemnet not once but twice so i can see what is happening on my account and 1 hour later still no statement. </p> <p> </p> <p>she explained that i should take my outstanding balance and divide it by 12, but could not explain how it got to that outstanding balance, she then told me that i should not pay my account in advice that i should only make payments when they are due on the 1st of every month, i then explained that i make an eft pmt by the 7th so it can reflect by the 1st, so i do not pay interest like i was previosly told by another consult. </p> <p> </p> <p>i finally got upset and asked to speak to the supervisor, after requesting to speak to the supervisor a gentleman called Zaheem spoke to me but was not of any assistance aswell. all i need was a explaination and a statement that i have not received since i opened the account. im really disapointed in the service i recieved from the RCS employees.</p>