NO STATEMENT AND NO PAYMENT ALLOCATION

Hi, my name is Arthie. I opened a RCS account and i have purchased for around R9500.00 in December 2015. I made a payment on 30th January 2016 for R1500.00 with the RCS card number as reference, this has still not been allocated after 3 calls and 3 emails. I am told every time the accounts department has received your proof and will allocate it. BUT WHEN..why am I not receiving statements. We are almost end of February 2016<br> <br> So today spoke to Vuyiswa and i requested the RCS statement only to be sent the wrong statement. She sent me my MAKRO statement which i receive and no problems with.