CN
Chrishay N

1 reviews | Active since Aug 2011

09 Jun 2015, 08:36

No Statement

RCS solved my previous query regarding my game account and I thank them for that. RCS handed me over to some company called mbd for my account.. I was not aware that I did not have insurance on this account, only on my game account. Well as soon as I started working I started to pay but then this company kept on calling for a debit order and harassing me. So I finally agreed to a debit order now I want to know what my current balance is and a letter that states I am paying for the account. I sent an email yesterday to rcs and mbd and still no answer I phoned but kept on getting put through to a different person and finally my airtime ran out as you can not use free minutes on a 086 number. So all I would basically like to know is who will supply me with the information. I have to tell you RCS that MBD company is useless you should really not associate yourself with that company. Please can you email me as I work in a environment where I can not take calls all the time. On hello peter this is the only way I can get your attention.

0
Replies (1)
RCS
RCS's reply09 Jun 2015, 08:43
Official
Hello thunda,

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group

Best regards,