NO SERVICE SEEMS TO BE THE NORM

Item: RCS
Rating: 1

Please be advised due to the Corona virus we have limited staff available so I cannot say when this will be done.

I have sent the payment again today.

Kindly be advised I went out of my way to assist you and this would have been resolved by now if you loaded the correct reference number that I sent you.

Kind regards,

Why did you not enquire from my where the payment was when I told you I was doing it immmediately. Only to be told it was sitting in their suspense account. This has been going on for 3 weeks now just to get a damn letter

This is how RCS deals with clients. RCS are quick to offer money. When you have paid it up, to get a settlement letter is impossible.

I have had to keep sending email after email to get answers and I am still waiting. Sick of COVID excuses

Helpful (0)

Replies (1)

RCS's replyOfficial

08 Sept 2021, 16:13

Good day, We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards RCS Group

RCS's reply08 Sept 2021, 16:13

Official