No service RCS, completely unprofessional

<p><span style="color: #555555; background-color: #ffffff;">I have paid up my RCS account, they have never removed the account from the credit bureau's database and refuse to give me a paid up letter. It's impossible to communicate with them as they are ALEAYS 'Experiencing unusually high call volumes' and expect you to hang on for hours. Who can do that? Another famous excuse is to ask you to phone back (they never offer to call you back and when asked say no) as their system is down. You are unprofessional and your service stinks, RCS. Now please remove this paid up account from the credit bureau and provide me with a paid up letter. Is it really too much to ask?</span></p>