No service from RCS dispute resolution

A ********** transaction occurred on my RCS Macro credit account June 2019. It was reported and the account frozen. Still, to this day, the transactions had not been reversed and the new card issued is still not activated. Calling to the call center brings no joy. Going to the branch today, they inform me that only now will they (RCS) reverse the ********** transactions and only then can the new card be activated . During all this time, even after regular calls, I have received no feedback, neither email or calls. This company, or at least the staff, are not interested in assisting clients or resolving any client issues. Very disappointing.