GP
Graham P
1 reviews | Active since Sept 2021
14 Sept 2021, 13:22
No service and broken systems
I app**** for a loan om the 9th of September, It was approved, however due to a system fault on the RCS system I am unable to complete the debicheck process - it does not work on RCS's side and not on the online app either - this has been "escalated", but it is now thew 14th of September - still no feedback or action. What a P**s poor company - how much business are you losing?
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
14 Sept 2021, 14:58Good day, We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards RCS Group
RCS's reply14 Sept 2021, 14:58
Official
Good day, We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards RCS Group
RCS's replyOfficial
22 Sept 2021, 10:52 Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply22 Sept 2021, 10:52
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
GP
Graham P's updateReviewer Update
22 Sept 2021, 10:54"We are pleased to inform you that your complaint has been resolved." - Oh really - no-one has contacted me and as far as I am aware NOTHING has been resolved??
GP
Graham P's update22 Sept 2021, 10:54
Reviewer Update
"We are pleased to inform you that your complaint has been resolved." - Oh really - no-one has contacted me and as far as I am aware NOTHING has been resolved??
GP
Graham P's updateReviewer Update
22 Sept 2021, 10:57Online registration response not received. Status unknown. (E9906) - but it is resolved??? still have no feedback and no debicheck - *****
GP
Graham P's update22 Sept 2021, 10:57
Reviewer Update
Online registration response not received. Status unknown. (E9906) - but it is resolved??? still have no feedback and no debicheck - *****