CS
Charne S

1 reviews | Active since Jan 2016

21 Oct 2016, 10:02

No Service

<p>After being retrenched my account was blocked, i started working again and was told to sent my employment contract so the can unblock my account. I got a reply on the 20th of Seotember and after a month my account is still not unblocked!!! I was told they phoned to confirm employment and the HR was not available ... so if I understand this correctly yoiu try once and the its just left ... no follow up!!???? They are quick to phone 10 times a day when you owe the money but when it comes to them helping their customers there is justy no service!!!! I needed to use that account today so now i am probably going to wait another month!!!</p>

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Replies (2)
RCS
RCS's reply24 Oct 2016, 15:30
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply24 Oct 2016, 15:40
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS