No response to e mails

Item: RCS
Rating: 1
Author: Mosa M

No response to e mails about my refund

Mosa M | 19 Jul 2019, 09:43

I am still waiting for my game store refund frkm rcs. I last got an e mail on the 11th of July to say my request has been sent to finance . I have been sending daily e mails to the refunds department to get feedback on this process but all my e mails have been ignored. It seems i have escalate all matters before rsc can assist

Helpful (0)

Replies (3)

RCS's replyOfficial

20 Jul 2019, 10:49

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group

Best regards,

RCS's reply20 Jul 2019, 10:49

Official

Best regards,

Mosa M's updateReviewer Update

24 Jul 2019, 10:17

Good day RCS i am still waiting for the refund, jo one has contacted me

Mosa M's update24 Jul 2019, 10:17

Reviewer Update

Good day RCS i am still waiting for the refund, jo one has contacted me

RCS's replyOfficial

25 Jul 2019, 09:25

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,
RCS CARDS

Best regards,

RCS's reply25 Jul 2019, 09:25

Official

Best regards,

No response to e mails

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