No response to communication

On 13 September I made an insurance claim to Game. A couple of weeks later, I went in to the Rosebank branch to enquire about the status of my claim. They called the credit office to find out.

1. The lady was the rudest I have ever encountered. I had to remind her that she was actually at work 2. She insists that Game cannot provide a turn around time for claim applications. It's been almost a month now and I still do not have an idea as to when my claim will be processed. How can a company as big as Game not have a turn around time for dealing with customer issues?

In the meantime they will be debiting my account.