1 reviews | Active since Apr 2012

15 Jun 2017, 14:24

No response on request to close account

<p>I sent a mail ********** ********** to request that my Queenspark account be closed. In the auto-reply you say that you will respond within 48 hours. I still haven't received anything, except my Queenspark statement still displaying an available limit of over R10,000!!!!!!</p> <p> </p> <p>PLEASE CLOSE MY ACCOUNT!!!!!!!!!!!!!!!!!!!!!!1</p>

0
Replies (2)
RCS
RCS's reply15 Jun 2017, 15:41
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply15 Jun 2017, 15:56
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS