No response on request for settlement letter

I Have a card and I desperately need a settlement letter. I have been trying for the last 4 weeks to get one but nothing yet. I have emailed you stating that I have a hearing disability and cant use a phone. But every time I email you you call me over and over again. My account is in arrears but will be settled in full once I have the letter. All my debt is being settled by an attorney but I need the letter first. Please stop calling me because I wont answer. All you do is waste your own time. Please contact me on my email : ernie at emhost dot org. I get soooo frustrated with people that does not understand when I say I cant hear and then they call me. Is it such a difficult concept to grasp that you need to hear to make or accept voice calls. Cant you type a email or is the phone permanently glued to your ears and that is the only way you can communicate? Please be more understanding when dealing with people with disabilities. You have no idea what it feels like to want to answer a call but you cant. To want to respond to a mms but only have a phone number to call. Clearly your email does not work or you cant read or you just don't care about people with disabilities.