CP
Charlton P
1 reviews | Active since Aug 2016
10 Aug 2023, 12:18
No response on emails= very poor customer experiences
I requested a settlement amount last week and have not received a response as yet.
Helpful (0)
Replies (6)0
Replies (6)
RCS's replyOfficial
10 Aug 2023, 12:50Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply10 Aug 2023, 12:50
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
11 Aug 2023, 09:00Good day Charlton.
We are pleased to advise you that your matter has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group.
We are pleased to advise you that your matter has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group.
RCS's reply11 Aug 2023, 09:00
Official
Good day Charlton.
We are pleased to advise you that your matter has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group.
We are pleased to advise you that your matter has been resolved.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group.
CP
Charlton P's updateReviewer Update
14 Aug 2023, 11:59Good day
I returned the proof of payment of the settlement amount. Please confirm account has been settled and closed.
Regards
I returned the proof of payment of the settlement amount. Please confirm account has been settled and closed.
Regards
CP
Charlton P's update14 Aug 2023, 11:59
Reviewer Update
Good day
I returned the proof of payment of the settlement amount. Please confirm account has been settled and closed.
Regards
I returned the proof of payment of the settlement amount. Please confirm account has been settled and closed.
Regards
CP
Charlton P's updateReviewer Update
14 Aug 2023, 13:26I used the bank details that was provided now I am being told bank details used is wrong. RCS is *******
CP
Charlton P's update14 Aug 2023, 13:26
Reviewer Update
I used the bank details that was provided now I am being told bank details used is wrong. RCS is *******
CP
Charlton P's updateReviewer Update
15 Aug 2023, 11:48And their complaints team stopped responding. What a surprise ....................
CP
Charlton P's update15 Aug 2023, 11:48
Reviewer Update
And their complaints team stopped responding. What a surprise ....................
RCS's replyOfficial
15 Aug 2023, 14:38Hi Mr. Pheiffer, My name is Chelsea. This sounds frustrating, I will look into this for you and provide feedback as soon as possible.
RCS's reply15 Aug 2023, 14:38
Official
Hi Mr. Pheiffer, My name is Chelsea. This sounds frustrating, I will look into this for you and provide feedback as soon as possible.