LM
Lethabo M

1 reviews | Active since Jun 2016

15 Jul 2019, 11:11

No response / ***********

on 22 May 2019 I receive a letter of Demand from Anthony, Richards & Ass for the first time stating that there is an outstanding amount of R5208.86 on my Alleged RCS Acc which I've never heard of before. I called these lawyers the following day to find out what this is about as I have never owned any RCS Card or account for that matter and they confirmed that they are acting on behalf of RCS and I called RCS to tell them that I have never opened an account with them and they advised me that I need to go to a nearest Police station and write an affidavit disputing this alleged account under my name and send it to them along with my certified I.D copy and put my signature 3x on the I.D Copy and they will investigate on their side which will take 21 Working days to complete the Investigation. I send all the required documents on the 27 May 2019 and after 3 Follow ups to check if they have received my documents, I then received an SMS on my cell phone on 03 June saying they have received the documents and they will come back to me after 21 Working days. The 21 days passed and I followed up on the 3rd July with no response from RCS instead I received a response from ARA saying they are also still waiting for a response from RCS. I called RCS on the 08th July to follow up again and I Spoke to Yanga who told me that they are still busy with my query and I will definitely receive a response on Thursday 11 July 2019. Today it's the 15th July 2019 I still have not received anything, I sent an email to follow up and they don't even send a receipt to confirm an email. I want this account off from my name as it does not belong to me. This is really reflecting badly on my credit record!!! I'm so frustrated by this, I don't understand why do I have to be running after this stupid, *********** company for a credit that does not belong to me!!

0
Replies (11)
RCS
RCS's reply16 Jul 2019, 11:11
Official
Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
RCS Group

Best regards,

LM
Lethabo M's update23 Jul 2019, 12:18
Reviewer Update
So today its been a week and still nobody has contacted me to let me know how far is my case. I spoke to a lady by the name of Jade in the ***** department on the 15th July 2019 and apparently they are still investigating, which is way past the "21 working days" today its the 23rd and nothing!!! WOW STILL CANNOT BELIEVE I HAVE TO GO THROUGH ALL THIS TROUBLE FOR A DAMN ACCOUNT THAT DOES NOT BELONG TO ME!!!!
RCS
RCS's reply23 Jul 2019, 16:34
Official
Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
RCS Group

Best regards,

LM
Lethabo M's update24 Jul 2019, 08:06
Reviewer Update
****** nonsense!!! That was your response to my initial hello peter complaint!! You've been escalating my complaint from the day you received my dispute via email and nothing has been done to date !!!! NXAAAA. *********** company!
RCS
RCS's reply30 Jul 2019, 11:54
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS
 

Best regards,

LM
Lethabo M's update31 Jul 2019, 10:34
Reviewer Update
How convenient!! So my complaint has been resolved just like that ??? I would like to know how so? Because I have never received any call, email, letter or even a mere SMS!!! I suppose I must just take your word for it? while I have no tangible proof that my complaint has been resolved and that my name has been cleared!! remember this credit was showing on my credit status at the credit bureau !!! I'm sorry but this is not good enough, I want proof that my name has been cleared! not just a mere response on hello peter and everything is perfect and forgotten!!!
RCS
RCS's reply31 Jul 2019, 16:15
Official
Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
RCS Group

Best regards,

LM
Lethabo M's update05 Aug 2019, 15:54
Reviewer Update
Today its the 05th August and still no call, SMS, letter or email to confirm my query has been resolved!!! I have never seen such shocking service in my life!!! I just feel sorry for customers who have accounts with this Pathetic company!!!
RCS
RCS's reply06 Aug 2019, 09:18
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards,RCS GROUP

Best regards,

LM
Lethabo M's update14 Aug 2019, 11:43
Reviewer Update
Today its the 14th August still have not heard a single response from this company! They clearly don't even care about their image as I keep sending updates on Hello peter but nothing is being done!!! I still feel sorry for their customers because they clearly have zero customer service!!! This is extremely shocking!!!
RCS
RCS's reply19 Aug 2019, 14:34
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. We trust you find the above in order. Kind Regards, RCS GROUP

Best regards,