No Response From RCS Regarding Failed Debonairs Wicode Transactions

On 26 May 2026, I attempted to place an online order with Debonairs Colombine Square using Wicode through my RCS account. During the checkout process, the Wicode transactions were processed and the amounts were added to my RCS balance owing. However, the order was never successfully completed or confirmed. I contacted Debonairs, and they confirmed that no order was received or processed on their system. Despite this, the amounts remain reflected on my RCS account balance. I submitted a formal dispute and reversal request to RCS on 27 May 2026, providing all relevant screenshots and evidence. I followed up again on 9 June 2026, but to date I have received no response, acknowledgement, or update regarding the investigation. The disputed transactions do not appear in my transaction history, yet they continue to form part of my outstanding balance. I have effectively been charged for goods that were never ordered or received. I would appreciate urgent assistance from RCS in investigating these transactions and processing the appropriate reversal. At the very least, I would appreciate communication regarding the status of my dispute. Reference dates: • Transaction date: 26 May 2026 • Initial dispute submitted: 27 May 2026 • Follow-up sent: 9 June 2026 Thank you.