NO RESPONSE FROM RCS ON *****

Good day,

Just to start, i wanted to give a ZERO star rating, but unfortunately i had to give a 1 to continue.

A couple of months ago, my GAME store (RCS) card was ****** out of my home and ********** purchases were made on this card to the value of R30 000 and this was the first time that this card was used in 5 years and had a clean balance. Apparently this does not raise any flags to the RCS ***** department.

I tried to contact the RCS team, but they are impossible to get a hold of. After making numerous attempts and waiting for hours just to be cut off and spending hundreds on airtime, i went into the GAME STORE and had a lovely gentlemen assist me with what documents i needed to send - he was truly helpful.

I sent all the documents and on 18/09/2019 i was sent a message saying my case has been handed over and i will receive feedback in 21 working days. Here i am on the 26/11/2019......69 DAYS LATER,...49 WORKING DAYS LATER......and not a single response yet. This is absolutely shocking. Way past the 21 working days and i don't even receive a response.

To add to this they have deducted extremely high premiums from my bank account for these ********** purchases. Which means technically RCS has now committed ***** on my personal finances.

Within this week i need feedback and a refund of my funds.

Very dissapointed.