SS
Shannon S
1 reviews | Active since Sept 2019
20 Sept 2019, 08:23
No response from call center- locked account
My account has been locked, I have been in contact with the call centers and given all documents required, though 2 months later, I have not received any responses nor has my account been fixed. My account is laid, nothing in arrears! But I cannot use my card for months. I have mentioned that if I continue to get no response I would go live with this complaint.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
20 Sept 2019, 13:09Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply20 Sept 2019, 13:09
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
26 Sept 2019, 12:36Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards, RCS GROUP
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards, RCS GROUP
RCS's reply26 Sept 2019, 12:36
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards, RCS GROUP
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards, RCS GROUP
SS
Shannon S's updateReviewer Update
26 Sept 2019, 12:47Thank you for the response
SS
Shannon S's update26 Sept 2019, 12:47
Reviewer Update
Thank you for the response