JvdB
Jurgens van den Berg

1 reviews | Active since Mar 2009

05 Mar 2015, 17:51

NO RESPONSE AND INSULTS

I was notified by sms from RCS that they did not receive my January and February 2015 payments. I immediately phoned the RCS call centre upon which I was told by Callum to send her proof of payment. I did send proof with my banks stamp on it As from 13 February 2015 I have been told the same story (send proof of payment)over and offer. The following people were e-mailed and phoned. Callum, Hendrik, Charles, Zubeida and Darrell. Darrel tried to help by phoning the RCS payments department line manager Yandi who informed him the payments would be allocated promptly. Darrel also informed me that RCS have changed bank accounts and that the new acc details would be mailed to me.<br> Zubeida told me that my name will be listed with ITC although I have paid my instalments and notified RCS. She told me in an aggressive tone that I cant do anything about it, nor will RCS.<br> There is absolutely no customer service at the RCS call centre and payments department.<br> <br> To date as from 13February 2015 I had no feedback from either these departments although my cell<br> phone calls alone amount to more than 2.5hours and emails with proof of payment not less that 10 times in an effort to solve this issue.

0
Replies (1)
RCS
RCS's reply11 Mar 2015, 12:11
Official
Hello jurgensv,

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group