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JVdW
Jana Van der Westhuizen

1 reviews | Active since Jan 2020

24 Jan 2020, 12:34

NO RESPONSE

An unauthorized purchase of more than R12000 was made on my Game card account. I only knew about it because I receive sms's of all transactions on my card. I immidietly blocked my card and send all the necessary documents (police affidavit, copy of my ID and Game card) to the RCS *****/ disputes. I have had no response. If you actually respond quiker you could solve cases by checking where the transaction was done and also checking cameras in the store itself. I have been a client of yours for years and you really disappoint me.

0
Replies (3)
RCS
RCS's reply24 Jan 2020, 12:44
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group


JVdW
Jana Van der Westhuizen's update24 Jan 2020, 15:54
Reviewer Update
Thank you for the quick reply, that is how I have come to know your Company and would not like one incident to define my experience.
RCS
RCS's reply19 Feb 2020, 15:20
Official
Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order

Kind Regards,
RCS CARDS