VR
Von R
1 reviews | Active since Jun 2012
24 Jun 2020, 09:23
No response
I have been trying to speak to the claims department with unblocking my card but after numerous calls and emails, still no response.
Helpful (0)
Replies (2)0
Replies (2)
RCS's replyOfficial
24 Jun 2020, 09:29Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply24 Jun 2020, 09:29
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
VR
Von R's updateReviewer Update
26 Jun 2020, 10:34Good day.
Thank you. Arlene has responded and asked for documents to be resent and rep**** yesterday morning saying she will get back to me shortly however no reply since then with the confirmation. I have sent 2 emails and still no response.
Not sure how well this is working for RCS. But clearly customer service is not important.
Thank you. Arlene has responded and asked for documents to be resent and rep**** yesterday morning saying she will get back to me shortly however no reply since then with the confirmation. I have sent 2 emails and still no response.
Not sure how well this is working for RCS. But clearly customer service is not important.
VR
Von R's update26 Jun 2020, 10:34
Reviewer Update
Good day.
Thank you. Arlene has responded and asked for documents to be resent and rep**** yesterday morning saying she will get back to me shortly however no reply since then with the confirmation. I have sent 2 emails and still no response.
Not sure how well this is working for RCS. But clearly customer service is not important.
Thank you. Arlene has responded and asked for documents to be resent and rep**** yesterday morning saying she will get back to me shortly however no reply since then with the confirmation. I have sent 2 emails and still no response.
Not sure how well this is working for RCS. But clearly customer service is not important.