JZ
Jaco Z

1 reviews | Active since Oct 2015

10 Feb 2017, 12:42

No Response

<p>I have a makro rcs card and paid my account in full last friday 03-02-2017. I actually paid in to much so I need the balance to be refunded to me.I send an email to close my account and to get a paid up letter from RCS. I received an email reply that said they will give feedback within 48hrs and it is Friday 10-02-2017. It takes no time at all to open an account but when we want to close an account you ignore.</p>

0
Replies (2)
RCS
RCS's reply13 Feb 2017, 10:44
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Best regards,

RCS
RCS's reply20 Feb 2017, 14:32
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

Best regards,