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Siphokuhle S

1 reviews | Active since Sept 2021

19 Sept 2023, 05:43

No respect for credit profiles

Really a terrible experience. I have been calling and asking them to correctly update my credit profile. They keep updating it wrong. And I now am reflecting an overused credit card when I settled the account more than 20 business days

0
Replies (7)
RCS
RCS's reply19 Sept 2023, 08:21
Official
Good day Siphokuhle, We herewith acknowledge receipt of your complaint.  We have escalated your complaint to the relevant department for further assistance.  Kind Regards RCS Group 
SS
Siphokuhle S's update19 Sept 2023, 10:37
Reviewer Update
Your recoveries team is unfairly expecting me to go to all bureaus and dispute. It is 5 different bureaus if I'm not mistaken. They also aren't paying attention to what I am drawing their attention to. In August my account was settled. In September they updated with the wrong balance and arrears again.
RCS
RCS's reply19 Sept 2023, 10:44
Official
Good day Siphokuhle,

Apologies for the inconvenience caused.

Your matter has been escalated to the relevant team to assist you accordingly.

Regards,
RCS Cards
SS
Siphokuhle S's update11 Oct 2023, 14:31
Reviewer Update
Still no fix on my credit profile. I have been patient and waiting. Been patronized like a small child. But you guys have no care in the world about that. I have financial goals I am trying to achieve and really need my profile to be cleaned up. I paid on the 11th August and two months later still showing 8 months in arrears
RCS
RCS's reply11 Oct 2023, 15:31
Official
Good day,
 
Thank you for your message. Please accept our apologies for the delay.
 
We have re-escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 
 
 Kind Regards,
 RCS Group
SS
Siphokuhle S's update13 Oct 2023, 06:36
Reviewer Update
Got a message to pay an installment of 9828. For the same paid up account. Is this what escalated complaint means?
RCS
RCS's reply13 Oct 2023, 09:17
Official
 Good day,
  
 Thank you for your message.  Please accept our apologies for the delay.
  Kindly be informed, we are busy working on the account, to resolve the issue, feedback will be provided soonest.
  
 Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 
  
  Kind Regards,
  RCS Group