BM
Brian M
1 reviews | Active since Sept 2017
25 Oct 2020, 13:34
No Reply
No action taken and no reply when querying the JET funeral policy that is under written by Hollard who also do not reply to queries. When one phones the lines are congested or they say you are putting in the incorrect ID number any excuse possible not to deal with the issue. They continue to send sms messages stating we are behind in our funeral policy but when you send proof of payment up to and including November 2020. NO REPLY THET JUST DUCK AND DIVE THE SITUATION.
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RCS's replyOfficial
25 Oct 2020, 13:36Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply25 Oct 2020, 13:36
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group