No refund since first requested in November

It is very disturbing for one to be neglected but when frustration is being expressed, then a simple wipe away is done then followed by being taken from pillar to post.<br> I'm tired of wasting money on calling a useless rcs call centre on premium rates but can't be called back for updates.<br> <br> HOW LONG DOES IT TAKE TO REFUND ME?<br> <br> From November to May but still waiting.