1 reviews | Active since Jun 2012
No reaction form agents or website queries
I paid more than the full amount outstanding on my account ie. R170.00 on the 19th of March. I have since gotten sms'es, e-mails and phone calls stating that I should pay R173 to get my account up to date.<br> <br> The R170 payment was not captured. I have spoken to more that one consultant to rectify this. I have e-mailed proof of payment, no reaction. Last week I did the whole contact me thing on the website attaching the proff of payment. NO REACTION.<br> <br> On Friday I received phonecall stating that I was in arrears AGAIN I explained that my payment has not been captured and that I expected an e-mail from them in order to send the proof again as a reply. I also asked for a settlement amount in order to close the account.<br> <br> By Saturday I had still received no reply. I did the whole website thing again, attaching the proof of payment GAIN. <br> <br> I would appreciate it if someone with a few few brain cells could contact me to solve this matter AND CLOSE MY ACCOUNT. YOU KEEP ON ADDING CHARGES AND DON'T DEDUCT PAYMENTS.<br> <br> I WILL ADVISE ANYBODY TO NEVER OPEN AN RCS ACCOUNT.
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
