No Paid Up Letter, Account not Closed

Item: RCS
Rating: 1
Author: Triven G

I have settled this account on 24 September 2018 and have requested twice for the account to be closed. By the statement date, I have recieved a statement but no paid up letter.

A recent credit check shows that the account is Paid but not Closed.

I have sent an email, but have subsequently seen that this is the only platform where issues are resolved.

Please close my account and send me the confirmation.

Helpful (0)

Replies (3)

RCS's replyOfficial

01 Nov 2018, 17:25

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply01 Nov 2018, 17:25

Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Triven G's updateReviewer Update

01 Nov 2018, 18:45

Thank you Complaints Department for the response and closure letter.

Triven G's update01 Nov 2018, 18:45

Reviewer Update

Thank you Complaints Department for the response and closure letter.

RCS's replyOfficial

07 Nov 2018, 09:42

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

RCS's reply07 Nov 2018, 09:42

Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS