KD
K D

1 reviews | Active since Feb 2015

27 Oct 2018, 17:28

No paid up letter!!!!!!!!

Dion account was handed to VVM. I settled the account in full with VVM. I am unable to obyain a paid up letter from RCS. I habe fwd confirmation frm VVM to recoveries@rcs a million times. The service is shovkimg. O get no sensible reply - rcs just sends ny own email back to me. WHAT IS THE PHONE NUMBER FOR RECOVERIES DEPT!!! I Demand my paid up letter immediately & I need all credit breaus updated RIGHT NOW. I am not gping to wait and trust the bunch of clowns at RCS as they are *****! They took my money amd dont care to help me with a letter and credit bureau update. I cant get any confirmation paperwork from your terrible company. I am loosing my mind as I have wasted hours yo try and resolve wothout success.

0
Replies (2)
RCS
RCS's reply29 Oct 2018, 09:27
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply01 Nov 2018, 14:33
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS