CN
Chrishay N

1 reviews | Active since Aug 2011

15 Apr 2015, 11:09

NO ONE COMES BACK WITH AN ANSWER

I have been retrenched in 2014 could not pay my account. I app**** for the insurance that I had available to me. It took them 5 months to sort it out had to send documents over and over. Then I found out I only had cover for the one account not the other as I have a game card & rcs. Game was eventually paid after 7 months from the insurance company. Rcs however I had no cover on (that's what they said.) So as soon as I started working I paid them monthly but was handed over to some debt collectors to get the money from me. Even though I started paying as soon as I got a job. <br> <br> Received a statement from game to show the insurance paid and all the money I paid since I started working. So my account Is cleared, but then I found out that my card is blocked and I had to send them proof of employment in order for me to use the card again. Well I got the proof of employment tried phoning , tried to email but no one comes back to me.

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Replies (1)
RCS
RCS's reply15 Apr 2015, 11:30
Official
Hello thunda,

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards
RCS Group