No interconnection betwen depts.

I was retrenched in December 2022. In January or February i app**** for the insurance to pay my Game card which is done via RCS, They paid fro 6 months. received an sms saying my game account was in arrears. in receiving this sms i immediately phoned the insurance dept again. The RCS people phoned me every day. I eventually got fed up telling them the same thing that i am waiting for the insurance,eventually i blocked them. I then got an email stating that the insurance will be covering me up until February 2024,which is perfect. I sent the letter to the collections centre and one other dept. I received an acknowledgement of receipt and an email that it was now being dealt with. However till today i still get phone calls which i have given up answering,because it is a waste of breath. Sort this thing out once and for all RCS.