GD
Gerhard D
1 reviews | Active since May 2020
04 May 2020, 14:26
No help from RCS Accounts
I've been trying to get hold of somebody at RCS concerning my Prescribed debt. I phoned ***choosing option 1 and 1 again, and 6 for accounts. After explaining my situation numerous times to accounts, they just transfer me to the relevant department whereby I am holding for 30 minutes or more. This happened more than once, I asked them whereby there is a email address or direct contact person they said no, and I were transferred.
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
04 May 2020, 14:31Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
RCS's reply04 May 2020, 14:31
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
RCS's replyOfficial
08 Jun 2020, 11:02Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply08 Jun 2020, 11:02
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
GD
Gerhard D's updateReviewer Update
09 Jul 2020, 15:30Thank you.
My query was resolved.
My query was resolved.
GD
Gerhard D's update09 Jul 2020, 15:30
Reviewer Update
Thank you.
My query was resolved.
My query was resolved.