No Help from RCS

I have send emails since April to RCS regarding how they can assist with my Makro RCS Loan regarding a payment relief program or to help with my credit life on the loan, my emails were send to so many departments and finally in June I received an email to fill in a claim form. I send my 3 Months bank statements, claim form, police avadavit and Copy of ID (RCS claims stated in email only a copy is needed in lockdown period) and Certified ID was again send when no feedback was received with still no help, all My payments are up to date, I even send to RCS Facebook a message to get help and a message was send to claims department to look at my enquiry. RCS is the only institution that has delayed my claim since April, all other institutions helped me within a week, I'm so disappointed with RCS. My Last email was send on 11/7/20, this was my 16th email, Ref AR*** Mr Coetsee, documents send to *** Seems RCS doesn't care about their customers and that you pay for credit life but get no assistance