No Help AT ALL!!
<p>I made use of the self service facility and made a payment on my Makro account (RCS card). The facility they use stated the transaction was unsuccessful BUT my account was debited. After all of this, they do not respond to emails, you wait forever on the line to get into the call centre. Basically over R13000 was deducted and THEY DO NOT CARE. All I want is my RCS account credited and closed.</p> <p> </p>
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Your "complaints dept." attemptd my number ONE time. They then proceeded to email me basically saying I must go skrew myself and take it up with my bank... What they dont understand is that it was YOUR credit card facility that took MY money and now YOU cannot find it??? I DID NOT DO A BANK TRANSFER!!!!!!
Your "complaints dept." attemptd my number ONE time. They then proceeded to email me basically saying I must go skrew myself and take it up with my bank... What they dont understand is that it was YOUR credit card facility that took MY money and now YOU cannot find it??? I DID NOT DO A BANK TRANSFER!!!!!!
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,