No help

Multiple calls have been made to the call centre. I have spoken to a lot of consultant that give me different answers I had written a review on Hello Peter about this company before when I asked for a settlement letter. Now I have settled the card but in struggling to cancel the card. When I call the call centre they telling me I don't have to cancel the card, I can still keep it. As if my instructions are not clear. I WANT THE CARD CANCELLED!!! I was then advised that I paid R56 more and I need to use it before they cancel, but I don't want anything to do with RCS. On Monday when I called them I was told it takes 34days to send a cancellation letter. Really guys? I would like to get a cancellation letter ASAP.. instead you guys still send me your promo emails. I don't want that