dC
david C
1 reviews | Active since Jun 2013
02 Dec 2021, 18:57
No ***** service
I settled my account earlier this year and was told that a block will be put on the account. Today at 17h50 I get an sms telling me a purchase of R275 was made at Glocell. Since then I have been calling the following numbers *** - no answer, line drops after 8 minutes of talking *** - goes to call centre line which is not answered *** - no answer, line goes dead after 6 minutes of music. I did not authorise the transaction and I have done my best to call you to cancel the card. I will not be held liable for any additional ********** purchases.
Helpful (0)
Replies (2)0
Replies (2)RCS's replyOfficial
03 Dec 2021, 09:42 Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply03 Dec 2021, 09:42
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
27 Dec 2021, 09:42Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS
RCS's reply27 Dec 2021, 09:42
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS
