No feedback received

I want to settle and close my Game account as I no longer require it and I do not have the time to go to a Game store during the week so I have contacted RCS via email twice, once through their website and numerous calls which I get put on hold till the call cuts. All I get are emails stating that I will get feedback in 48hours, by my calculations it has now been 552hours since I logged my first query and I am still awaiting feedback. I would like to resolve this ASAP as I am now very irritated with the lack of even the simplest feedback other than an automatic response