No Feedback On Outcome of ***** Investigation

On 3rd December 2021 I received 2 sms's stating that I made 2 purchases at a business that I have never heard of, I immediately contacted RCS ***** and sent through all the information requested and was informed that I would received feedback within 21 days.

I emailed them on 6 January 2022 (after the 21 days) requesting feedback and no response was provided, I then email again on the 17th requesting feedback where I received an sms that evening stating that the investigation has been finalised and that I should collect my new card at the nearest Game.

I then emailed them on 18th January 2022 asking them what the outcome of the investigation was and if the ********** transactions were reversed and still no response.

I am unable to access my RCS app since this whole issue so I do not know what is going on with my account and RCS just does not seem to care or bother to inform me.