No feedback on ********** case lodged

<p>There were ********** purchases made on my account. I contacted RCS and was told to fax several documents so they could investigate and revert within 21 days on receiveing documents. I faxed these documents but there was no response or acknowledgement of receipt. When I called the call centre to enquire (after almost a year of silence!), I was told that the case is still pending.</p> <p> </p> <p>In October 2016, I was advised to email these documents which I did - I received a confirmation of receipt mail but there has been no communication thereafter. I have sent several follow-up emails and noone has bothered with calling or responding.</p> <p> </p> <p>I want this matter finalized as I am being charged interest for goods that did not buy or consume!!!!!</p> <p> </p>