NO Feedback! i cannot pay my account!

On 13 April, I received a phonecall to say that my debit order bounced back.<br> I was away on business, so the caller agreed to email me the amount and banking info for me to make payment. <br> This email NEVER arrived. I have since emailed [Email Removed] on 3 separate occasions (15th, 16th and today), but NO ONE has bothered to reply.<br> <br> This means that my account is in arrears, and will negatively affect my credit record if I do not pay timeously. But it is impossible to pay if I have no clue who to pay!!!!! I cannot call during the day, as I am in workshops all day.<br> <br> Is it too much to ask RCS to reply to my emails?