ML
Marius L

1 reviews | Active since Mar 2016

03 Nov 2016, 10:29

No feedback from RCS Cards Admin Team

<p>RCS Account ********** ********** 03672</p> <p>Acount under Unette Ferreira</p> <p> </p> <p>My account is still not sorted out. As I still say that it is not right.</p> <p>its been more than 6 weeks now and nobody has the taken the time to come back to me.</p> <p> </p> <p>i have been paying more than minimum payment required to pay off the debt faster but still RCS says i still owe money and they cant show me where my payments have been allocated to. </p> <p> </p> <p>On the 24 month the payments went down as below.</p> <p> </p> <p>Month Min payment Payment received Difference over paid</p> <p>Feb First payment due March</p> <p>March R 193.00 R 400.00 R 2.22</p> <p>April R 193.00 R 500.00 R 307.00</p> <p>May R 193.00 R 500.00 R 307.00</p> <p>June R 271.00 R 500.00 R 229.00</p> <p>July R 193.00 R 500.00 R 307.00</p> <p>Aug R 193.00 R 500.00 R 307.00</p> <p>Totals R1043.00 R2500.00 R1459.22</p> <p> </p> <p>In none of the RCS statements do they ever mark the over payment except in September and October.</p> <p>I want to see where the overpayments went off every month and I don’t want RCS to send me another batch of Statements.</p> <p>I want a detailed remittance to show me how it went off.</p> <p> </p> <p>Over payment on Account from Jan -16 to October -16</p> <p> </p> <p>Jan - 16</p> <p>Feb – 16 R-17.58 (short paid)</p> <p>Mar – 16 R 2.22</p> <p>April – 16 R 331.00</p> <p>May – 16 R 343.00</p> <p>June – 16 R 619.00</p> <p>July – 16 R 351.00</p> <p>Aug - 16 R 415.00</p> <p>Sep - 16 R 415.00</p> <p>Oct - 16 R 479.40</p> <p>Total R2938.05 over payment</p> <p> </p> <p>On the whole account I over paid every month from April this year. I need this sorted out ASAP.</p> <p>If there is any problems please ask the manager in charge to give me a call. I have the statements from Jan 2016 to Oct 2016</p> <p> </p>

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Replies (1)
RCS
RCS's reply03 Nov 2016, 12:27
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group