ED
Ed D
1 reviews | Active since Nov 2011
05 Feb 2016, 15:22
No feedback at all, terrible service
I closed my account over 6 months ago and was told that I should wait a month and if I have not used it thereafter it will be closed... IT WAS NOT DONE and NO FEEDBACK is ever given when I email or call. I keep calling every 48 hours and NO FEEDBACK on the progress. This is appalling service. I also requested my credit bureau info be updated... NOT DONE, NO FEEBACK, I asked for a letter of closure of the account... NOT DONE, NO FEEBACK!!! This is seriously disturbing. They surely lost me a client for good.
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Replies (2)0
Replies (2)
RCS's replyOfficial
05 Feb 2016, 15:33Hello edikotope,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply05 Feb 2016, 15:33
Official
Hello edikotope,
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
ED
Ed D's updateReviewer Update
01 May 2016, 11:35The follow-up service I received was wonderful. Really turned my experience around with RCS. It is unfortunate I had to complain before receiving great assistance.
ED
Ed D's update01 May 2016, 11:35
Reviewer Update
The follow-up service I received was wonderful. Really turned my experience around with RCS. It is unfortunate I had to complain before receiving great assistance.