no feedback and response to e-mail

i had a loan with RCS ,i have default on the loan and the loan was handed over to attorneys . during November i have settled the account with the attorneys appointed to handle my matter . Since the account was settled RCS never updated my payment profile with the Credit Bureaus . i did contact them on the 27th of January 2016 , they requested that i send the proof of payment to there EDC department , couple days later i receive an e-mail from then they have just forward the my mail to the payments Department .For over a month i have not receive any feedback from RCS. this morning i have called them again to confirm the status of my query and was advise by Andrea that she will have to log my query again .this is unacceptable service from RCS , and i want my profile to be update immediately . they are quick to handover your account to Attorneys and list you ,but they not quick to remove your name when you settle the account . BAD SERVICE