No feedback after more than a month

Hi There,<br> <br> I've been waiting for feedback now since 28 Apr 2015.<br> I spoke with Martha-Lee on the phone and followed the steps as per instruction to close my account call ref no: ***.<br> <br> I settled my account in full and after it was done another debit order was done and I am in credit. On 28 April I sent through all the documentation to close my account. I sent the request again on 2 May, 15 May and 29 May and still I haven't received any feedback regarding this. I sent it to [Email Removed] [Email Removed] [Email Removed] Please note note that no-one has sent me any feedback on my mails.<br> <br> I want to know when my account is going to be closed and when I am going to be refunded for the debit order that was done after my account was already settled.<br> <br> Can you please assist me so this can be settled, it is really disappointing that no-one can even send me a confirmation of receipt response.<br> <br> Your urgent feedback and response will be greatly appreciated.<br> <br> Thank you.