gB
ginelle B
1 reviews | Active since Oct 2015
06 Sept 2017, 08:26
NO FEEDBACK
sent an email to ********** to request a settlement amount on my Game and Makro account, There settlement letter does not specify how to confirm closure of these accounts once paid. I paid 04.09.2017 which was in their specified 5 day period. I have sent proof of payment back to ********** and have been sending them emails to confirm settlement and closures of these accounts and to date have received no feedback if these accounts have been closed. I refuse to incur any further charges on these accounts I want proof that they are closed.
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Replies (2)
RCS's replyOfficial
06 Sept 2017, 09:52Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply06 Sept 2017, 09:52
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's replyOfficial
06 Sept 2017, 12:20Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,
RCS's reply06 Sept 2017, 12:20
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Best regards,