RP
Rudolph P
1 reviews | Active since Jul 2012
21 Oct 2025, 15:30
No explanation on why my store card cannot be used with registered RCS partner as advertised
I tried making a purchase online with my Edgars store card with a RCS partner merchant. They even advertise on said merchant's page that they accept RCS store cards and the Edgars card is included. Upon checkout I am asked to enter my RCS store card number. It then even highlights an image of a Edgars store card it has on the merchant website. When i press "PAY" a message pops up saying " this transaction is not allowed, Please contact RCS"
Well, I did exactly that and guess what?... They cannot tell me why my purchase is being blocked. I have probably phoned them 5 times and still no feedback. I am trying to purchase something very important for my son that is currently on promotion and this incompetence is going to cause me to mis out on this item. What a bunch of clowns.
Helpful (0)
Replies (9)0
Replies (9)RP
Rudolph P's updateReviewer Update
22 Oct 2025, 11:24This is now becoming ridiculous, if it was not before. So Nicole from RCS phones yesterday within 10 min of me posting my original complaint. But guess what...she is on leave today. So up until now I have had no correspondence or explanation on what the issue is and why i cannot use my Edgars card to make a purchase with a RCS partner that clearly states on their website that they do except Edgars cards. I even sent through a screenshot from said merchant's website to prove that my transaction is not allowed and that I should phone RCS. So clearly the issue is with RCS. And they keep getting *********** people to phone me to give me the run around. WTH!!!! is there someone at RCS that actually know what they are doing?
RP
Rudolph P's update22 Oct 2025, 11:24
Reviewer Update
This is now becoming ridiculous, if it was not before. So Nicole from RCS phones yesterday within 10 min of me posting my original complaint. But guess what...she is on leave today. So up until now I have had no correspondence or explanation on what the issue is and why i cannot use my Edgars card to make a purchase with a RCS partner that clearly states on their website that they do except Edgars cards. I even sent through a screenshot from said merchant's website to prove that my transaction is not allowed and that I should phone RCS. So clearly the issue is with RCS. And they keep getting *********** people to phone me to give me the run around. WTH!!!! is there someone at RCS that actually know what they are doing?
RCS's replyOfficial
22 Oct 2025, 11:34Hi Mr. Rudolph,
Thank you for taking my call.
We have escalated the matter to our ITC help desk.
Thank you for taking my call.
We have escalated the matter to our ITC help desk.
RCS's reply22 Oct 2025, 11:34
Official
Hi Mr. Rudolph,
Thank you for taking my call.
We have escalated the matter to our ITC help desk.
Thank you for taking my call.
We have escalated the matter to our ITC help desk.
RP
Rudolph P's updateReviewer Update
23 Oct 2025, 12:36It is now 12:30 of the 23rd. I logged this issue on the 20th. The Item I am trying to buy has now gone up in price. Because of the incompetence of the people working at RCS and the failure to sort out my issue I have to tell my son we cannot get the cricket bat he wanted. This is beyond bad service. IT has been looking into this for almost 2 days now. They keep getting second in command people to contact me. I just don't know what to say anymore. Absolute circus.
RP
Rudolph P's update23 Oct 2025, 12:36
Reviewer Update
It is now 12:30 of the 23rd. I logged this issue on the 20th. The Item I am trying to buy has now gone up in price. Because of the incompetence of the people working at RCS and the failure to sort out my issue I have to tell my son we cannot get the cricket bat he wanted. This is beyond bad service. IT has been looking into this for almost 2 days now. They keep getting second in command people to contact me. I just don't know what to say anymore. Absolute circus.
RCS's replyOfficial
23 Oct 2025, 12:57Hi Rudolph,
We will make contact with you shortly.
Regards,
RCS Cards
We will make contact with you shortly.
Regards,
RCS Cards
RCS's reply23 Oct 2025, 12:57
Official
Hi Rudolph,
We will make contact with you shortly.
Regards,
RCS Cards
We will make contact with you shortly.
Regards,
RCS Cards
RP
Rudolph P's updateReviewer Update
24 Oct 2025, 13:36So, Yesterday Mart-Marie from RCS phoned me. She is apparently the customer care manager. Phoned me back yesterday a second time to tell me they are working on the issue and she would give me feedback today. Guess what...no one has made contact with me. It is now 13:35 on Friday the 24th. Keep in mind I logged this complaint on Monday the 20th. 5 DAYS!!!!!
RP
Rudolph P's update24 Oct 2025, 13:36
Reviewer Update
So, Yesterday Mart-Marie from RCS phoned me. She is apparently the customer care manager. Phoned me back yesterday a second time to tell me they are working on the issue and she would give me feedback today. Guess what...no one has made contact with me. It is now 13:35 on Friday the 24th. Keep in mind I logged this complaint on Monday the 20th. 5 DAYS!!!!!
RCS's replyOfficial
24 Oct 2025, 14:50Good day Rudolph Du Plooy,
Kindly be advised that you will be contacted shortly.
If you have any other questions, feel free to contact us on ***or email ***
Kind Regards,
RCS Group
Kindly be advised that you will be contacted shortly.
If you have any other questions, feel free to contact us on ***or email ***
Kind Regards,
RCS Group
RCS's reply24 Oct 2025, 14:50
Official
Good day Rudolph Du Plooy,
Kindly be advised that you will be contacted shortly.
If you have any other questions, feel free to contact us on ***or email ***
Kind Regards,
RCS Group
Kindly be advised that you will be contacted shortly.
If you have any other questions, feel free to contact us on ***or email ***
Kind Regards,
RCS Group
RCS's replyOfficial
24 Oct 2025, 15:10Good day Rudolph Du Plooy,
We can confirm that Mart Marie has contacted you to provide you with the relevant feedback.
Regards,
RCS Cards
We can confirm that Mart Marie has contacted you to provide you with the relevant feedback.
Regards,
RCS Cards
RCS's reply24 Oct 2025, 15:10
Official
Good day Rudolph Du Plooy,
We can confirm that Mart Marie has contacted you to provide you with the relevant feedback.
Regards,
RCS Cards
We can confirm that Mart Marie has contacted you to provide you with the relevant feedback.
Regards,
RCS Cards
RP
Rudolph P's updateReviewer Update
29 Oct 2025, 11:54I spoke to Mart-Marie on the 24th. It is now the 29th and still there is no feedback or resolution to my issue. All she could tell me is that it was a security protocol on their side that was blocking me from making my purchase.
RP
Rudolph P's update29 Oct 2025, 11:54
Reviewer Update
I spoke to Mart-Marie on the 24th. It is now the 29th and still there is no feedback or resolution to my issue. All she could tell me is that it was a security protocol on their side that was blocking me from making my purchase.
RCS's replyOfficial
29 Oct 2025, 12:02Good day Mr. Du Plooy,
Thank you so much for your message. The matter is being investigated and feedback will be provided.
Kindest Regards,
RCS Group
Thank you so much for your message. The matter is being investigated and feedback will be provided.
Kindest Regards,
RCS Group
RCS's reply29 Oct 2025, 12:02
Official
Good day Mr. Du Plooy,
Thank you so much for your message. The matter is being investigated and feedback will be provided.
Kindest Regards,
RCS Group
Thank you so much for your message. The matter is being investigated and feedback will be provided.
Kindest Regards,
RCS Group