No ethical business standards - stay away!

I helped my sister to settle the outstanding debt on her Makro RCS account (to avoid the cumulative financial impact of all the strange monthly fees being loaded on to the account), and asked her to close the account. Here is where the Makro RCS response shows up it's 'interesting' business practice ... first they say they can't close the account until it's reconciled (which takes 5 days ... huh?), then they say there is a '35 day cooling off period' (what ...huh?), then they say that there is a credit amount on the account that has to be paid back before the account can be closed (but don't respond to any of your communications about how much this so-called credit is) and then they tell you that while the account is still open (despite an explicit instruction to close it) they will continue charging a monthly fee to maintain the account. At the same time, they continue to bombard my sister with special offers to continue to buy things, knowing full well that she can't afford it. Simply disgraceful and, what I consider, wholly *********, business practice. My recommendation is to stay away from doing business with Makro RCS at all costs! (they only got 1 star, because there is no option for 0)