No customer service whatsoever

Item: RCS
Rating: 1
Author: Gert S

I have been bombarded with calls to pay them BUT payment was made as needed. I even sent proof of payment to *** along with my ID number and still not reflecting with them after 10 days. Payment cannot be made incorrect as I have been paying them via internet banking for years and have never had an issue. I will now be the one harassing RCS till they fix my account and update the mess they made.

CALL ME AND SORT OUT THIS....

Helpful (0)

Replies (3)

RCS's replyOfficial

19 Apr 2024, 16:47

Good day Gert Swanepoel,

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Kind Regards

RCS Group

RCS's reply19 Apr 2024, 16:47

Official

Good day Gert Swanepoel,

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Kind Regards

RCS Group

Gert S's updateReviewer Update

23 Apr 2024, 09:05

Still waiting? Any feedback on this? You are quick to call me if you think a payment was skipped, I now demand an answer and fix as to why my payment is not reflecting on my account? 4 Days later now

Gert S's update23 Apr 2024, 09:05

Reviewer Update

Still waiting? Any feedback on this? You are quick to call me if you think a payment was skipped, I now demand an answer and fix as to why my payment is not reflecting on my account? 4 Days later now

RCS's replyOfficial

23 Apr 2024, 10:19

Hi Gert, thanks again for being in contact and for your patience. Kindly be informed that your payment has been escalated to our finance department for payment allocation.
Please let us know if you need any further assistance.

RCS's reply23 Apr 2024, 10:19

Official