No customer service

I got a new Game card and they blocked my account in the beginning of January. I have tried phoning their number and all that happens is I get hung-up on continuously. I also went in store to see if they could help, I spent 30 minutes on they line with a helpful person, who tried to get through to the ***** division and again could not get through. They did suggest sending in 3 signatures with my ID to ***** e-mail. which stated they would send it to the right department?! That was last month. this is now going on for 3 months.